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Technology Democratization and the Citizen Developer role in digital transformation

Digital transformation has played a key role in companies, driving process automation and innovative solutions creation. In this context, Citizen Developer emerges as a protagonist capable of democratizing access to technology, allowing people from different areas and levels of technical knowledge to contribute to application development and software solutions. However, it is necessary to demystify the idea that the Citizen Developer approach is easy and natural, highlighting the need for technical and collaboration skills.

Process automation has proven to be essential to increase a company’s efficiency and effectiveness. In this context, Citizen Developers play a crucial role in creating, maintaining, and improving these automated processes. With their specific expertise in areas such as marketing, sales, human resources, and finance, these professionals can identify opportunities and develop customized solutions to meet the needs of their respective regions.

Additionally, Citizen Developers accelerate software development by using low-code tools, allowing you to create solutions quickly without the need for complex coding. This makes it possible for organizations to respond promptly to customer demands and gain a competitive edge in the marketplace.

According to Forrester’s research, it is estimated that by 2024, around 75% of large enterprises will have adopted low-code development platforms to build custom applications and business solutions.

Although the benefits brought by the Citizen Developer approach are numerous, it is essential to demystify the idea that it is “natural” or easy. Software development is a skill that demands knowledge and practice, even with the aid of low-code tools. Understanding the fundamental concepts of programming is necessary to create effective and quality solutions.

In addition to technical knowledge, the Citizen Developer strategy requires collaboration and communication skills. It is often necessary to work as a team to identify users’ needs and create solutions that meet their expectations. Business users who want to become citizen developers must be aware of these challenges and willing to learn and collaborate with other team members.

As companies seek to embrace digital transformation, it is essential to recognize the potential of Citizen Developers and invest in their development, providing training and encouraging collaboration between teams.

*The content of this article is the author’s responsibility and does not necessarily reflect the opinion of iMasters.

Written by
Fernando Baldin

Graduated in Public Relations with MBA in Administration, ITIL Expert, HDI KCS Instructor, working for more than 20 years in the I.T. area, and Author of the book Invisible Revolution. He is currently Country Manager at AutomationEdge.

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